Keeping quality front line staff is a constant challenge to ageing service providers all over the world – especially challenging is finding the right mix of incentives and training.

Recent research in the US shows that development of career ladders and other training initiatives has a number of positive outcomes:

  • Improved communication, between and among staff and residents
  • Increase in clinical skills
  • Increased and improved teamwork
  • Increased self-esteem and self-confidence among staff
  • Improvement in recruitment and retention numbers

There were implementation challenges facing organizations, including the need for language training, providing staff coverage during training, and translation of training into practice.

This project, through funding by the Commonwealth Corporation, was conducted by the Institute for the Future of Aging Services [IFAS] and the Gerontology Institute at the University of Massachusetts, Boston, was 18-month qualitative evaluation of the Extended Care Career Ladder Initiative, a program of the Massachusetts Nursing Home Quality Initiative.

IFAS is continually doing quality research on issues related to the long term care workforce. You should bookmark their Web site.

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