Over the past few years, the US-based Institute for Healthcare Improvement [IHI] led the 100,000 Lives Campaign, a project to save 100,000 lives by reducing preventable errors in hospitals.

The group faced numerous challenges, including entrenched attitudes, conflicting stakeholders, stretched resources, but they still managed to make progress in reducing needless loss of life.

The project, described in the McKinsey Quarterly, found that ‘The lessons that we draw from this single case are tentative, but we are struck by a theme that surfaced again and again in the 100,000 Lives Campaign and that receives scant attention in the innovation literature: IHI constantly found ways of making it easier rather than harder for hospitals to innovate. That simple idea, which might be called the ergonomics of innovation, helped save 100,000 lives.’

Are these lessons applicable to organizations that serve the elderly? Read this article and let us know what you think.

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