UK based home-care provider Direct Health has begun implementation of its point of care documentation software. The company employs over 2000 home health workers. Under the plan, each worker will use a smart phone to document care provided; the software includes to-do list and check-lists to improve documentation of each step of the care process. Converting to the electronic smart phone system will allow real time access to changes in a client’s status and also provide greater information to management. The phones (like most smart phones) have GPS technology that allows managers to know when the care provider arrived and departed the home; in this way attendance can be automatically documented and verified.

The company ran a successful pilot of the technology in 2011; based on the results of the pilot, management believes that the system will improve efficiency, transparency and improve communication. They also expect cost saving and a shorter revenue cycle as a result of electronic documentation.

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